Terms of service

  1. These Terms
    1. What these Terms cover. These are the terms and conditions (Terms) upon which we provide you with our goods (Goods), and training courses and tickets to our events (Services) (collectively referred to as the Products).
    2. Why you should read them. Please read these Terms carefully before you submit an order to us. These Terms (together with our Privacy and Cookies Policy, Returns Policy, Delivery Policy and Patch Testing Guidance) govern our relationship with you in relation to www.pinkrivercosmetics.co.uk (the Website) and your purchase of our Products on the Website. These Terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.
    3. What these Terms apply to. By placing an order for any Product(s) on the Website (Order) you agree to be bound by these Terms, and by continuing to access the Website you agree to accept the practices described in these Terms, which may be updated or changed by us from time to time.
    1. ur Contract With You
      1. Submitting your Order. Our shopping pages will guide you through the steps you need to take to place an Order with us to purchase the Products whether you have an Account (see clause 4 below) or are ordering as a guest on the Website. Our order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at each stage of the order process.
      2. Order Acknowledgement. Once you have placed your Order, we will send you an acknowledgment email to acknowledge that we have received your Order (Order Acknowledgment).
      3. Shipment and booking confirmation. If and when we are able to do so, we will send you a second email confirming, as applicable, the dispatch of the Goods to the delivery address you have requested and giving you an estimated timescale for delivery, and/or confirm your successful booking onto one of our training courses or to attend one of our events (Order Confirmation).
      4. How we will accept your Order. Our acceptance of your Order and the completion of the contract between you and us will take place when we send you the Order Confirmation, unless we have notified you that we do not accept your Order or you have cancelled it.
      5. If we cannot accept your Order. If we are unable to accept your Order, we will inform you of this and will not charge you. This might be because a Product is not available, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of a Product or because we are unable to meet a delivery deadline you have specified.
      6. Your Order Number. We will assign a number to your Order (Order Number) and tell you what it is in the Order Acknowledgment. It will help us if you can tell us the Order Number whenever you contact us about your Order.
      7. International Orders. We welcome Orders from most overseas addresses and all addresses in the UK. If you are an international customer, local import duties may be payable on receipt and payment may be necessary to release the items from customs. This is your responsibility and at your cost. We are unable to advise on rates as they vary from country to country. VAT is only charged on items delivered within the UK. Should you be an international customer and have a tax question, we recommend that you contact your local tax office. Please note however that the Website and its contents do not form an agreement between us and you in a jurisdiction in which the Products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our Products in your country, please do not order items from the Website as we cannot be held responsible. In respect of the Goods, all references to sizes are in UK format and are an approximate measure only.
      8. Age Restriction. You may only purchase Products from the Website if you are at least 18 years’ old. If you are under 18, you can only use the Website with the involvement of a parent or guardian. Specific age restrictions may apply to our ticketed events, however any individual under the age of 18 must be accompanied by an individual of at least 18 years of age, who must have purchased both their own ticket and that of the individual who is under the age of 18.
        1. Our goods
          1. Goods may vary slightly from their pictures. The images of the Goods on the Website are for illustrative purposes only. Although we have made every effort to display the Goods accurately, your Goods may vary slightly from those images. Although we have made every effort to be as accurate as possible, some of our Goods are handmade and therefore the sizes, weights, capacities, dimensions and measurements of such Goods may vary from those indicated on the Website.
          2. Goods packaging may vary. The packaging of the Goods may vary from that shown in images on the Website.
          3. Maximum quantity of Goods. The Goods available for purchase through the Website are for domestic and private use only and are not to be used for any commercial, business or re-sale purpose, except where expressly stated on the Website for a particular Good. To guard against Goods being purchased for these purposes, we may restrict the maximum amount of Goods that may be purchased as part of an Order. We monitor the activity of Orders and may choose to not accept Orders from any individuals we suspect are purchasing Goods for anything other than domestic or private use.
          4. Patching testing our Goods. Any Goods you purchase through the Website should be used as directed on their container or packaging. Everyone’s body is different and may react uniquely to any of our Goods at any given time and some of our Goods may cause a negative reaction such as a skin irritation. You should follow our Patch Test Guidance  and carry out a “patch test” before you use our Goods (even if you have used our Goods before). Should you develop any symptoms or allergic reactions following the use of our Goods, you should discontinue use immediately. You accept that you should follow our Patch Test Guidance and carry out a “patch test” of the Goods received before each time you use them and that we shall have no responsibility, subject to clause 14.2 below, for any reaction that should occur from your use of the Goods.